Job Opportunities

Account Manager

As an Account Manager, you will be responsible for managing a portfolio of up to 200+ hospitality clients. You will build lasting relationships, drive account growth through upsells and cross-sells, and help clients achieve maximum ROI from their partnership with SquareMeal.

What You Will Do

• Build and maintain strong, long-term relationships with a diverse portfolio of hospitality clients, acting as a trusted advisor.
• Onboard new clients, setting clear expectations and provide full training on our platform.
• Develop and execute account strategies to maximise client retention, revenue growth, and overall account value.
• Own the renewal process: engage proactively with clients well in advance of contract expiry to discuss performance, goals, and opportunities.
• Conduct regular check-ins (phone, email, and in-person meetings every 4–6 weeks) to maintain engagement and satisfaction.
• Understand client business needs and demonstrate clear ROI from their investment with SquareMeal.
• Maintain accurate client records and activity tracking in the CRM system.
• Identify and convert upsell opportunities and cross-sell additional marketing solutions, including SquareMeal Rewards.
• Meet and exceed monthly KPIs & Targets with a focus on client retention and growth

Requirements

• 1+ year of experience in account management, client success, or sales (hospitality/venues experience a bonus).
• To be results orientated and to demonstrate a track record of reaching and exceeding targets
• Excellent communication and relationship-building skills (written, verbal, and in-person).
• Strong organisational skills with the ability to manage a high-volume client portfolio.
• Commercial mindset with the ability to articulate ROI and influence client decisions.
• Self-motivated, adaptable, and a collaborative team player.

What We Offer You

• Competitive salary and OTE with regular progression opportunities
• 25 days holiday + bank holidays
• Extensive training & development
• Monthly office socials (From axe throwing to Champagne tasting)
• An extra day off for your birthday (with an obligatory caterpillar cake waiting for you on your return to office)
• Cycle to work scheme
• Healthy snacks in the office
• EMI share options

Key Account Manager

We are looking for a Key Account Manager to sell our highly successful digital advertising packages to the hospitality industry to both new business leads and existing accounts.

The ideal candidate will have at least 3 years sales experience, preferably in media, with knowledge of the restaurant and events industry preferable but not essential.

The role would suit someone who is sociable, confident, self-motivated and wants to work in a fun yet driven sales environment where hard work and results are well rewarded.

Key Account Manager

We are looking for a Key Account Manager to sell our highly successful digital advertising packages to the hospitality industry to both new business leads and existing accounts.

The ideal candidate will have at least 3 years sales experience, preferably in media, with knowledge of the restaurant and events industry preferable but not essential.

The role would suit someone who is sociable, confident, self-motivated and wants to work in a fun yet driven sales environment where hard work and results are well rewarded.

Business Development Executive

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.

Your duties will include:

• Meet and exceed sales targets
• Successfully create business from new and existing customer accounts
• Contacting prospective clients and speaking with decision makers
• Creating quotes based on client requirements

Desired skill and experience:

• Looking for a career with sales or looking to further your sales career
• Self-motivated
• Good negotiation skills
• Good written and oral communication skills
• Good organisational skills and time management
• Knowledge of selling to restaurants would be a bonus
• Ideally a knowledge and love of the London and UK restaurant scene

Restaurant journalism placement (4 weeks)

We have a small number of opportunities for four-week work experience placements at SquareMeal.

We are looking for students and graduates with an interest in online journalism, restaurants, events and food to work with the editorial team at SquareMeal’s Vauxhall offices for four week placements.

During your placement you will have the opportunity to:

• Attend restaurants for review (when/where appropriate).
• Experience working in a fast-paced media organisation.
• Train in writing SEO-friendly content.

The editorial team is office-based so we are not able to offer this placement as a remote working placement. You’ll be required to be in the office four days a week, with a flexible work-from-home day each week. The placement is unpaid, however we do offer a one-off payment for the four weeks towards expenses.